Frequently Asked Questions

Take a deep breath. 😃 Magazines are delivered by USPS. Typically the magazine arrives around the 15th of the month but if there are delays with USPS it can be later. If you have not received your magazine by the end of the month, check the following:
  1. check your account and make sure you have an active Elite or Elite+ account. Free accounts do not receive the printed magazine.
  2. Check the "addresses" section of your account, and make sure your shipping address is entered correctly. If it's wrong, the post office may not have been able to deliver it.
  3. If you are still unsure of why you haven't received your magazine, contact support@behindtheshutter.com.

This depends on when you signed up.

If you sign up on or before the 15th of the month, you will receive the next month’s issue. For example, if you purchased a membership on January 14th, your first issue would be February.

If you sign up after the 14th, you will get your first issue in two months. For example, if you signed up on January 15th, your first issue will be in March.

We do not share or sell your email address with anyone. You will only receive emails from us.

Unlike traditional magazines who collect your information for the printed subscription, we need this to be able to track circulation numbers for our sponsors, who ultimately allow the magazine to remain free for you. The goal of the magazine is to offer free content to the community and allow us to maintain a high level of education in the industry. In addition, having your email information allows us to contact you with specials, updates to the website, etc.

Yes! The magazine is built to work on any device and works using HTML5.

Yes, but you may not have the best viewing experience because of the text-heavy nature of the articles.

Yes, we have two options for offline viewing. You can download the PDF version or can download the full version with videos included to your desktop. Both options are available under the current issues tab. To download the desktop version, launch the issue you would like to download and you will see the download option on the left hand side of the navigation. 

In older issues of the magazine, videos are embedded into the offline magazine, giving you the unique ability to see the full interactive experience, video included, 100% offline. Newer offline files should not be quite as large.

Thank you for your interest! As you can imagine, this is a common request. Submit your article topic here. It will be reviewed by the team and if we like it, we will be in touch with you to explore next steps.

Every month, Sal will post a call for images on Facebook and Twitter for images with a theme for the month. The requirements for images are: must be less than 2MB in size with no watermarks or logos.

The goal of Shutter Magazine is to continue to bring you the best quality photography education out there as well as add additional benefits for our members. So, we've decided to focus our energy on making our Elite membership even better. In order to do that, we made the difficult decision to discontinue the Elite+ membership. 
 

Yes! Your account will reflect your Elite+ status and you will still be able to access and use your Elite+ discount codes until your membership expires. All the Elite+ webinars and exclusive videos will be available in your account as well. When it's time to renew, you will just need to purchase an Elite membership.

If you believe that your account should reflect a different membership level, please contact support@behindtheshutter.com. We can look up your order history and update it if necessary.
 
All current users were assigned new passwords with the new site launch. Just click here and hit "Lost your password?" to reset it.
 

Log in to your account page and click on the "addresses" tab. Click on the edit button next to your shipping or billing address to update.

If you have a forwarding address on file with the post office, you will likely not experience interruptions in your deliveries.
 
If you do not have a forwarding address, you will need to update your address on the site before the 20th of the month to get the next month delivered to the new address.
You can update your email address in the "account details" section of your account.

Please ensure that behindtheshutter.com is on your safe list for email. Also, be sure to check junk or spam folders.

Still having trouble?

Email support@behindtheshutter.com and a team member will be able to assist you.

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